Frequently Asked Questions

All orders are final once placed. We are unable to modify, combine, or cancel orders after checkout. Please review your order carefully before completing your purchase.
Yes. We reserve the right to cancel or refuse any order at our discretion, including but not limited to inventory availability, pricing errors, or suspected fraud. If an order is canceled, a refund will be issued to the original form of payment.

Orders are typically processed within 1–3 business days after purchase. During holidays, pop-up weeks, pre-order releases, or high-volume periods, processing may take up to 7 business days.
Processing time does not include transit time.
Orders are shipped via USPS or UPS. We do not process or ship orders on Sundays or federal holidays.
Shipping rates are calculated at checkout.
Yes. A tracking number is issued once an order is fulfilled and prepared for shipment. Tracking updates may take 24–48 hours to appear after the carrier receives the package.
Delivery times vary by carrier and destination. Once an order is shipped, 18 August Ave is not responsible for carrier delays, including but not limited to weather, service interruptions, or shipping volume.
We will also do our best to communicate via email if we are made aware of any troubles with the shipment.
At this time, we ship within the United States only.

Curbside pick-up is not available. Limited local pick-up may be offered to NYC customers when explicitly listed as an option at checkout.
Local pick-up is available only when selected at checkout. Pick-up orders are fulfilled at 65 Pearl St, Brooklyn, NY.
Pick-up details and timing will be shared via email once your order is ready. Walk-ins and unscheduled pick-ups are not available.
Pick-up is typically available within 1–3 business days, depending on order readiness.
Order pick-up may also be offered at select pop-up events. Details will be communicated separately when applicable.

All sales are final. We do not accept returns, refunds, or exchanges except as expressly stated below.
Claims for damaged or defective items must be submitted to hello@18augustave.com within 48 hours of delivery.
Exchanges will be issued only if the item is in stock. Requests submitted after 48 hours will not be eligible for exchange.
We are not responsible for damage caused by carrier delays, mishandling, or customer handling after delivery.
Once a package is marked as delivered by the carrier, responsibility transfers to the customer. We recommend contacting the carrier directly to file a claim or locate the package.

Pre-order items ship 1–2 weeks after the estimated ship date listed on the product page. Ship dates are estimates and subject to change.
Orders containing pre-order items will ship together once all items are available. We do not split shipments.

Yes. We support bulk and group book orders for schools, book clubs, nonprofits, and organizations. Bulk orders are subject to availability, pricing, and processing timelines, and may require additional lead time.
We are able to source and order book titles not currently listed on our website, subject to publisher availability and fulfillment timelines.
Please email hello@18augustave.com with your title(s), quantity, and desired delivery date to inquire.
Yes — we love partnering with schools and organizations to support joyful, community-centered book fairs. School and company book fairs are offered on a case-by-case basis, depending on capacity, scheduling, and inventory availability.
Book fairs require advance planning and are not guaranteed. To start the conversation, please email hello@18augustave.com with your organization’s details and proposed dates.